Terms and Conditions for Gardeners Slade Green

Gardeners Slade Green provides residential and commercial gardening services on the terms set out below. These terms are designed to make the booking process, payment expectations, service limits, and legal responsibilities clear before any work begins. By requesting a quote, confirming an appointment, or allowing work to proceed, the customer agrees to be bound by these terms and conditions. They apply to all routine and one-off services unless otherwise agreed in writing.

These terms form the basis of the contract between the customer and the gardening service provider. They should be read carefully alongside any written quotation, job specification, or agreed schedule. If there is any inconsistency between these terms and a specific written agreement, the written agreement will take priority to the extent of that inconsistency. We may update these terms from time to time, but any changes will not affect services already booked and confirmed unless the customer agrees.

The purpose of this document is to set out clear expectations for Slade Green gardeners and customers alike. It covers how bookings are made, how payments are handled, when cancellations may incur charges, what liability is accepted, and how waste is managed in line with applicable UK requirements. Nothing in these terms is intended to exclude rights that cannot legally be excluded under UK consumer law.

1. Booking Process

Bookings may be made following an enquiry and quotation, subject to availability. A booking is only confirmed once the customer has accepted the quotation, provided the necessary details, and received confirmation of the agreed date, time, and scope of work. Until that point, any proposed date remains provisional. For larger projects, the service may request additional information before confirmation, such as photographs, access details, or a site visit.

When a booking is accepted, the customer must ensure that all information supplied is accurate and complete. This includes the address where the work is to be carried out, the nature of the area to be maintained, any known hazards, and any access restrictions. If the customer gives incomplete or incorrect information and this affects the work, the service may revise the quotation, alter the timescale, or refuse the job if it is no longer reasonably practical or safe to proceed.

All appointments are scheduled in good faith, but times may be adjusted due to weather, equipment failure, traffic, staff illness, or other operational matters outside reasonable control. Where this happens, the customer will be contacted as soon as reasonably possible and a new date will be offered. The service will not be responsible for minor delays caused by the nature of outdoor work or conditions that cannot be controlled in advance.

2. Prices and Payments

Prices are usually quoted based on the information available at the time of estimate. Unless stated otherwise, quotations remain valid for a limited period and may be revised if the scope of work changes, access becomes more difficult, the customer requests additional tasks, or site conditions differ materially from those described. A revised price will be agreed before additional work is undertaken wherever reasonably possible.

Payment terms will be confirmed at the time of booking or in the written quotation. In many cases, payment is due on completion of the work, although deposits may be required for larger jobs, seasonal bookings, or work involving significant materials or pre-booked labour. Any deposit requested secures the booking and may be non-refundable where stated, particularly if costs have already been incurred.

Unless otherwise agreed, invoices are payable within the period shown on the invoice. Late payment may result in suspended services, cancellation of future bookings, or recovery action where appropriate. The customer may not withhold payment for completed work without a genuine dispute relating to the agreed scope, quality, or pricing. If there is a dispute, the customer should raise it promptly so the matter can be reviewed.

3. Changes, Delays, and Cancellations

If the customer wishes to change the date, time, or scope of a confirmed booking, notice should be given as early as possible. Changes are subject to availability and may affect the price. Where a change requires a different allocation of labour, equipment, or disposal arrangements, the customer may be charged for additional costs reasonably incurred.

Cancellations by the customer should also be made promptly. If reasonable notice is given, no cancellation charge may apply, but this depends on the stage reached in the preparation for the job. Where short notice is given and the service has already reserved time, assigned staff, purchased materials, or arranged waste removal, a cancellation fee may be charged to reflect actual loss and administration.

If the service must cancel or postpone a booking due to unforeseen circumstances, the customer will be offered a new date where possible. The service will not be responsible for indirect losses arising from a cancellation or delay, such as inconvenience, missed events, or third-party costs, except where liability cannot lawfully be excluded. Customers are encouraged not to arrange consequential works until the gardening appointment has been completed where timing is important.

4. Scope of Work and Customer Obligations

The scope of work is limited to the tasks agreed in the quotation or booking confirmation. If additional tasks are requested once work has begun, the gardener may decline them or charge separately, depending on time, equipment, and resources. Routine services may include mowing, hedge trimming, pruning, planting, border maintenance, and general garden tidying, but each job is assessed individually.

The customer must ensure safe access to the property and work areas. This includes unlocking gates, moving vehicles if necessary, securing pets, and warning the service of any hidden risks such as unstable surfaces, buried cables, broken glass, or aggressive animals. The service may stop work if conditions are unsafe, if access is obstructed, or if the customer’s instructions would create a risk to people, property, or equipment.

Where plants, lawns, or structures are already in poor condition, the service cannot guarantee recovery, growth, or long-term improvement. Gardening work is affected by season, weather, soil condition, pests, disease, and prior maintenance history. The customer accepts that natural variation is part of horticultural work and that no outcome can be guaranteed beyond the reasonable care and skill applied to the task.

5. Liability and Insurance

The service will carry out work with reasonable care and skill and will take appropriate steps to avoid damage. However, the customer acknowledges that gardening tasks may involve cutting, digging, lifting, trimming, or using powered equipment, all of which carry some level of risk. The service is not liable for damage that arises from pre-existing defects, hidden conditions, or the customer’s failure to disclose relevant information.

If accidental damage occurs as a direct result of negligence, the service will review the matter fairly and, where appropriate, may repair the damage, offer a reasonable cost contribution, or refer the issue to its insurer. Liability for loss or damage is limited to the value of the service provided, except where UK law states that liability cannot be limited. Nothing in these terms affects liability for death or personal injury caused by negligence, fraud, or any other matter that cannot legally be excluded.

The service is not responsible for indirect, incidental, or consequential losses, including loss of profit, loss of opportunity, or inconvenience arising from the work, unless required by law. Customers should remove or protect fragile items, ornaments, and valuables before work begins. Where the customer asks the gardener to work around items left in place, the customer accepts the additional risk unless damage is caused by proven negligence.

6. Waste Removal and Environmental Compliance

Garden work often produces green waste, soil, timber, packaging, and other materials that must be managed lawfully. Unless the quotation states otherwise, waste removal may be included or charged separately. Any waste collected by the service will be handled in accordance with applicable waste regulations and local licensing requirements, including the duty to transport and dispose of waste through lawful routes.

The customer remains responsible for ensuring that any waste arising from the property is correctly identified and declared. The service will not knowingly remove prohibited items, hazardous materials, asbestos, chemicals, clinical waste, oil, gas cylinders, or any substance requiring specialist handling unless expressly agreed and lawfully arranged in advance. If such items are discovered during a job, the service may suspend work and request instructions.

Where waste is left on site for the customer to dispose of, it becomes the customer’s responsibility once work is complete. If the customer asks for composting, reuse, or separation of recyclable material, this may be done where practical, but no guarantee is made as to the final condition or suitability of the waste for any specific purpose. The service may refuse to remove waste if doing so would breach law, safety requirements, or site constraints.

7. Complaints, Standards, and Property Care

If the customer believes the work has not been carried out in accordance with the agreed scope, the matter should be raised promptly so it can be assessed while the issue is still fresh. The service may request photographs, access for inspection, or a brief period to review the complaint. Where a genuine shortfall is identified, the service may offer to return and correct the issue, provide a partial refund, or agree another reasonable resolution.

Customers must allow a fair opportunity for inspection and remedy before arranging third-party repairs or replacements, unless urgent action is required to prevent further damage. Any unauthorised work carried out by others before the service has had the opportunity to assess the issue may affect the ability to verify what happened and what remedy, if any, is appropriate. The service will always aim to resolve matters proportionately and in good faith.

Where materials, plants, or products are supplied, any manufacturer or supplier warranty will apply only to the extent given by the supplier. The service does not provide a separate guarantee beyond the work described in the agreement, unless a specific written guarantee is issued. Natural products such as plants, turf, and timber may vary in appearance and performance and are subject to environmental conditions beyond the service’s control.

8. Governing Law

These terms and conditions, and any dispute or claim arising from them or the services provided, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute unless the customer is entitled by law to bring proceedings elsewhere. The parties agree to comply with all relevant statutory obligations, including consumer protection, payment, safety, and waste management rules.

If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. Failure by the service to enforce any right or remedy on one occasion will not constitute a waiver of that right or remedy on any future occasion. These terms are intended to operate fairly and consistently with the customer’s legal rights under UK law.

By confirming a booking for gardening services in Slade Green, the customer acknowledges that they have read, understood, and agreed to these terms. They form a practical framework for professional conduct, transparent pricing, responsible waste handling, and lawful operation. The service aims to deliver work with care and professionalism while keeping arrangements clear, reasonable, and easy to understand.