Terms of Service for Gardeners Slade Green

These Terms and Conditions set out the basis on which Gardeners Slade Green provides gardening and related services to residential and commercial customers. By making a booking, accepting a quotation, or allowing work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the person, firm, or organisation requesting or receiving services from Gardeners Slade Green.

Company means Gardeners Slade Green, the gardening service provider.

Services means the gardening and related services provided by the Company, which may include but are not limited to lawn care, hedge trimming, planting, pruning, garden clearance, soft landscaping, and maintenance.

Site means the garden or property at which the Services are to be carried out.

Contract means the agreement between the Client and the Company incorporating these Terms and Conditions and any quotation or booking confirmation.

2. Scope of Services

2.1 The Company provides gardening, garden maintenance, and related services in Slade Green and surrounding areas. The exact scope of the Services will be agreed with the Client during the booking process or as set out in a quotation or service confirmation.

2.2 Any descriptions, photographs, or examples of work are for general guidance only and do not form part of the Contract, unless expressly stated.

2.3 The Company reserves the right to refuse or discontinue Services where conditions at the Site are unsafe, unsuitable, unlawful, or significantly different from those described by the Client at the time of booking.

3. Booking Process

3.1 Bookings may be requested by the Client through the Company’s accepted communication methods. A booking is only confirmed when the Company sends a written or clearly communicated confirmation, which may include the agreed date, time window, scope of work, and any agreed charges.

3.2 The Company may, at its discretion, request photographs, measurements, or other information about the Site to provide an accurate quotation and to plan the Services.

3.3 The Client is responsible for providing accurate information about the Site, including access details, parking availability, garden size, and the general condition of the garden. If the information provided is incomplete or inaccurate, the Company reserves the right to adjust the price, amend the scope of work, or cancel the booking.

3.4 Any time or date given for carrying out the Services is an estimate only. The Company will use reasonable efforts to attend on the agreed date and within any indicated time window but will not be liable for delays caused by traffic, weather, or other circumstances beyond its reasonable control.

4. Quotations and Prices

4.1 Quotations may be provided based on an hourly rate, a fixed fee, or a combination of both. The basis of charging will be clearly stated in the quotation or booking confirmation.

4.2 Quotations are normally valid for a limited period from the date issued. If the Client accepts a quotation after this period, the Company may revise the price before confirming the booking.

4.3 If, upon arrival at the Site, the actual work required is materially greater in scope or complexity than originally described, the Company will inform the Client and either agree a revised quotation or restrict the Services to those that can reasonably be completed within the original estimated time or budget.

4.4 Unless expressly stated, prices do not include the cost of skip hire, specialist machinery, or removal and disposal of excessive volumes of green or other waste. Additional charges may apply for these services.

5. Payments and Invoicing

5.1 The Client agrees to pay the Company the agreed charges for the Services in accordance with the payment terms set out in the quotation, booking confirmation, or invoice.

5.2 Payment for one-off jobs is normally due on completion of the Services on the same day, unless otherwise agreed in writing.

5.3 For regular maintenance visits, the Company may invoice after each visit or at agreed intervals. Payment terms will be set out on the invoice or agreed at the start of the service arrangement.

5.4 The Company accepts payment by commonly used methods as communicated to the Client. Cash payments, where accepted, must be for the exact amount due.

5.5 If payment is not received by the due date, the Company reserves the right to charge interest on the overdue amount and to recover reasonable administration and collection costs. The Company may also suspend or cancel any further Services until full payment is received.

6. Access, Parking, and Site Preparation

6.1 The Client must ensure that the Company has safe, unobstructed access to the Site and to any areas where Services are to be carried out.

6.2 The Client is responsible for arranging suitable parking for the Company’s vehicle as close as reasonably possible to the Site. Any parking charges, permits, or penalties incurred due to inaccurate information or lack of arrangements by the Client may be added to the Client’s invoice.

6.3 The Client should remove any personal belongings, garden ornaments, children’s toys, animal waste, and other obstacles from the working area before the scheduled visit. If the Site is not reasonably prepared, the Company may charge for the time spent clearing the area or may limit the Services accordingly.

6.4 The Client must inform the Company of any underground cables, pipes, irrigation systems, or other hidden services that could be damaged during gardening work. The Company will not be liable for damage to any such services that have not been clearly identified and marked in advance by the Client.

7. Client Responsibilities

7.1 The Client must be present at the Site at the start of the first visit, unless otherwise agreed, to confirm the scope of work and any specific requirements.

7.2 The Client must ensure that children and pets are kept away from the working area during the provision of the Services for safety reasons.

7.3 The Client is responsible for the health and safety of any persons at the Site, other than Company personnel, and must not interfere with the work or equipment of the Company’s staff.

8. Cancellations and Rescheduling

8.1 The Client may cancel or reschedule a booked appointment by giving the Company reasonable notice. The minimum notice period will be indicated in the booking confirmation or communicated to the Client.

8.2 If the Client cancels or reschedules a booking with less than the required notice, the Company reserves the right to charge a cancellation fee, which may be a fixed sum or a percentage of the estimated service cost.

8.3 Same-day cancellations or failure to provide access to the Site at the agreed time may be treated as a missed appointment and charged at up to the full estimated cost of the visit.

8.4 The Company may cancel or postpone a booking due to severe weather conditions, sickness, equipment failure, or other circumstances beyond its control. In such cases, the Company will offer to reschedule the appointment at the earliest convenient time. The Company will not be liable for any loss or inconvenience caused by such cancellations.

9. Garden Waste and Waste Regulations

9.1 The Company will comply with applicable waste regulations when handling and disposing of garden waste. The Client acknowledges that the disposal of waste is subject to legal and environmental requirements.

9.2 Basic collection of green garden waste generated during the Services may be included or excluded from the price, depending on the agreement with the Client. This will be clarified during the booking or quotation process.

9.3 Where significant volumes of green waste, soil, turf, branches, or other materials must be removed from the Site, additional charges may apply for labour, transport, and disposal.

9.4 The Company does not remove hazardous, chemical, or non-garden waste. The Client is responsible for arranging appropriate disposal of such items in accordance with local regulations.

10. Tools, Materials, and Plants

10.1 The Company will provide its own tools and equipment unless otherwise agreed. The Client must not use or operate the Company’s equipment.

10.2 If the Services include the supply of plants, turf, compost, or other materials, the Company will use reasonable care to source suitable and healthy products. Natural variations in colour, size, and condition may occur and do not constitute defects.

10.3 The long-term success of plants, turf, and other living materials depends on factors beyond the Company’s control, including weather, soil conditions, watering, and ongoing care. The Company cannot guarantee the survival or performance of plants once the Services are completed.

11. Liability and Insurance

11.1 The Company will take reasonable care in providing the Services and will exercise skill and diligence appropriate to a professional gardening service provider.

11.2 The Company carries appropriate insurance for its activities, including public liability cover, to the extent required by law and industry practice.

11.3 The Company’s liability for loss or damage arising from the Services, whether in contract, tort, or otherwise, is limited to the amount paid or payable by the Client for the specific job during which the loss or damage occurred, subject to any higher amount required by law.

11.4 The Company will not be liable for any indirect or consequential loss, including loss of enjoyment, loss of profit, or loss of opportunity, arising from the provision of the Services.

11.5 The Company will not be liable for pre-existing damage or defects at the Site, or for damage caused by faulty design, construction, or materials provided by or specified by the Client.

11.6 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

12. Complaints and Quality of Service

12.1 If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as possible, ideally within 48 hours of completion of the relevant visit.

12.2 The Company will investigate any complaint and, where appropriate, may return to the Site to inspect the work and, at its discretion, rectify any deficiencies in the Services.

12.3 The Client must allow the Company a reasonable opportunity to remedy any issue before arranging for a third party to carry out corrective work. The Company will not be liable for costs incurred by the Client in such circumstances without prior written agreement.

13. Health and Safety

13.1 The Company will take reasonable steps to ensure that its staff work safely and in accordance with relevant health and safety requirements.

13.2 The Client must not ask the Company’s staff to undertake any task that is unsafe, illegal, or beyond the agreed scope of the Services.

13.3 The Company may withdraw its staff from the Site if it considers that working conditions are unsafe, in which case the visit may be treated as a cancellation by the Client and charges may apply.

14. Termination

14.1 Either party may terminate an ongoing regular maintenance agreement by giving reasonable written notice in accordance with the terms agreed at the start of the arrangement.

14.2 The Company may terminate the Contract immediately if the Client fails to pay any sum due, becomes insolvent, behaves abusively towards staff, or materially breaches these Terms and Conditions.

14.3 On termination, the Client must pay for all Services provided up to the date of termination and for any materials ordered specifically for the Client that cannot reasonably be reused or returned.

15. Privacy and Data Protection

15.1 The Company will collect and use personal information about the Client only as necessary to provide the Services, manage bookings, and maintain reasonable records.

15.2 The Company will take appropriate steps to protect personal data against unauthorised access or misuse and will not sell personal information to third parties.

16. Changes to Terms and Conditions

16.1 The Company may update these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.

16.2 Any significant changes affecting ongoing regular maintenance arrangements will be communicated to the Client, and continued use of the Services after such communication will constitute acceptance of the updated terms.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

18. General Provisions

18.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

18.3 The Contract is between the Client and the Company. No other person shall have any rights to enforce any of its terms.

18.4 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between the parties in relation to the Services and supersede any prior agreements, understandings, or representations.